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FAQ


Frequently asked questions.

If you can't find the answer, contact us.

Questions and Answers


  • MagSafe cases are iPhone protective cases that have magnets integrated for Apple’s MagSafe system. Such a case attaches firmly to the back of the phone and ensures that the phone aligns perfectly with the MagSafe charger for wireless charging. Thanks to the magnets, charging is easier – the phone stays in the right position, which improves charging efficiency and prevents interruptions due to misalignment. In addition, you can attach accessories compatible with MagSafe, such as a card wallet or car mount, magnetically to the back of the phone, bringing you extra convenience in everyday life.

  • Wooden phone cases are a stylish and ecological alternative to traditional plastic or silicone cases. A genuine wooden case protects the phone effectively from bumps and scratches and gives the device a unique, natural look. Wooden cases are also extremely durable and lightweight – they withstand wear longer than plastic cases and provide a natural grip without making the phone feel slippery in your hand.

  • Lastu offers wooden iPhone Cases for almost all models – the selection includes protective Cases for the latest models (such as the iPhone 15 series) as well as older models, and Cases are also available for other brands (e.g. Samsung and OnePlus). Every Lastu iPhone Case is made from genuine wood, giving your phone a unique and stylish appearance. Lastu Cases are customizable: you can choose your preferred wood material, add MagSafe compatibility, and personalize the Case with your own image or logo according to your needs. All protective Cases are handmade in Finland, ensuring high quality and long durability.

  • Ecological phone cases are made from environmentally friendly materials – for example, renewable wood or biodegradable bioplastics – and do not use harmful plastics. Such a phone case reduces plastic waste and carbon footprint, as it can often be recycled or even composted under the right conditions after use. By choosing an ecological protective case, you protect both your phone and the environment. Lastu's wooden Case is a good example of this: they are made from FSC-certified Finnish wood and last a long time in use without unnecessary plastic waste.

  • Domestic phone cases are manufactured in Finland from local materials, which ensures high quality and a responsible production process for the product. By choosing a case made in Finland, you support Finnish craftsmanship as well as local businesses and workers. Domestic cases often utilize Finnish wood and may have the Key Flag symbol, which indicates the product's origin and reliability. This way, you get a durable, stylish, and unique protection for your phone while supporting domestic expertise.

Delivery


  • Yes. Lastu delivers phone cases and mobile phone covers worldwide. We ship orders to Finland, Europe, the United States, and over 30 countries.

  • In Finland, we often offer free delivery during campaigns. For international orders, delivery costs are determined by the destination country and the chosen delivery method.

  • Domestic deliveries usually take 2–7 business days. International deliveries usually take 5–14 business days. All Lastu Case are made to order in Finland, which may add 1–6 business days to the production time.

Orders


  • Yes. You can return unused Lastu Case within 14 days of receipt. Personalized products (e.g. phone cases with your own image) are not covered by the open return policy, unless there is a defect in the product.

  • Yes. When placing your order, you can choose a gift package, in which case Lastu Case will be delivered stylishly packed and ready to be given as a gift.

  • Contact our customer service immediately by email and include a photo of the damaged product. We will compensate or send a new product as soon as possible.

Product care


  • Wipe Lastu Case gently with a damp cloth. Avoid solvents and strong cleaning agents to keep the surface of the materials in good condition.

  • Yes. Lastu Case come with a 6-month warranty. Our warranty covers material defects and manufacturing faults.