Return Policy

Return, Refund, and Exchange Instructions (Nordic) – Lastu

These return, refund, and exchange policies apply to orders made through the Lastu.co online shop, maintained by Droplet Hitech Design Oy (Business ID: 24237686-6) in the Nordic region.

Contact Information

Droplet Hitech Design Oy
Nahkatehtaankatu 2
90130 Oulu, Nordic
Email: [email protected]
Website: https://lastu.co

1) Returns (defective and non-defective)

  • Return period: 30 days from receiving the product.
  • Product condition (new only): The returned product must be unused, clean, and fit for sale. The product must be returned in the same condition as it was delivered.
  • Return method: By mail.
  • Return shipping costs: The customer is responsible for the cost of return shipping, unless the product is faulty or incorrect.
  • Return handling fee: We do not charge a return handling fee.

Exception: personalized and custom-made products

Personalized or custom-made products (for example, phone cases with your own picture, text, logo, or other customization) do not have a legal right of cancellation, as the product is made according to the customer’s wishes.

If a personalized/custom-made product is faulty or incorrectly delivered, we will fix the situation by sending the correct product, exchanging the product, or refunding the payment.

2) How to make a return

  1. Notify us about the return by email at [email protected]. Include your order number and what you are returning in the message.
  2. Pack the product carefully for transport.
  3. Send the return to:
    Droplet Hitech Design Oy, Nahkatehtaankatu 2, 90130 Oulu, Nordic

3) Refunds

  • Refund method: Refunds are made to the same payment method used in the original order.
  • Processing time: Refunds are processed within 14 days after the return has been received and inspected.
  • Refund amount: The refund covers the price of the returned products. Delivery costs are not refunded unless the return is due to a faulty or incorrect product or delivery.

4) Exchanges

We accept exchanges. Exchanges are handled through customer service – contact us at: [email protected].

5) Business customers

Business customers do not have a legal 30-day right of cancellation. Any returns and refunds are agreed upon on a case-by-case basis.

Updated: 18.2.2026