Refund policy
Return, Refund and Exchange Policy
Effective Date: 1 September 2019
Company: Droplet Hitech Design Oy (Business ID: 2423768-6)
Website: https://lastu.co
Contact Email: info@lastu.co
Return Address:
Droplet Hitech Design Oy
Nahkatehtaankatu 2
90130 Oulu
Finland
1. Return Eligibility
• Return Window: You may return your order or part of it within 14 days of receiving the product.
• Product Condition: Returned items must be unused, in original packaging, and in resellable condition.
• Exclusions: Custom-made products (e.g., items with personalized logos or images) are non-returnable in accordance with Finnish consumer protection laws.
2. Return Process
• Initiate Return: Contact our customer support at info@lastu.co to initiate a return.
• Return Method: Returns should be sent via mail to the return address provided above.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refunds
• Refund Method: Refunds will be issued to the original payment method used during purchase.
• Processing Time: Refunds will be processed within 14 days of receiving the returned item.
4. Exchanges
• Exchange Policy: Within 6 months of purchase, you can replace your product with a 50% discount on the same product model. Contact our support for assistance.
5. Product Care and Limitations
• Usage Instructions: Ensure no dust or sand is between the phone and the case to prevent scratches.
• Water Exposure: Keep the case and phone away from water or rain; wooden parts may be damaged by moisture.
• Liability: Droplet Hitech Design Oy is not responsible for any damage to your device resulting from drops, misuse, or improper handling, even when using our cases.
6. Warranty
• Coverage: All Lastu products come with a 6-month warranty covering manufacturing defects.
7. Payment Methods
• Available Options: We accept payments via Online Bank Payments, Visa, Visa Electron, MasterCard, Business Eurocard, and MobilePay.
• Security: All transactions are processed securely through Stripe and Paytrail Oy, ensuring your payment information is protected.